Still forwarding every new booking to your cleaner? That works when you have time to copy the dates, remember the property details, and follow up yourself. It gets harder when a guest changes dates, books close to check-in, or cancels after you have already sent the assignment.

You do not need to rebuild your whole operation to improve that handoff. Start with one property, one cleaner, and one clear way to tell whether the next turnover is covered.

Six-panel cartoon: a host struggles to schedule cleaners, communicate changed dates, and remember reminders. With Host Sidecar’s configured workflow, the cleaner receives booking details, updates, and a day-before reminder automatically.
Illustrative example: the details and timing depend on your property and team.

What a useful cleaner handoff includes

Picture a new reservation coming in. The cleaner needs the right property, checkout date, next arrival time, access details, and any agreed tasks or notes. The co-host needs to know who received the assignment and who will check that the property is ready. Guest contact details usually are not needed for this routine handoff.

The first message is only part of the job. Decide what happens if the stay dates change, the booking cancels, the cleaner cannot take the job, or a same-day turnover leaves little room for delay. Those are the moments when forwarding an old confirmation can create confusion.

Start with one property and test the real booking path

  1. Write down the current handoff. When do you tell the cleaner, what do you send, and how do they confirm? Look at a recent reservation so you can see what actually happens.
  2. Agree on the minimum details. Confirm the turnover window, access instructions, task list, primary cleaner, backup, and the person who handles a problem.
  3. Configure the supported workflow. Depending on your software and team preferences, that may be an assignment, task, notification, or scheduled message. Keep a workable fallback for anything the tools cannot reliably handle.
  4. Test more than a new booking. Check a new reservation, a date change, and a cancellation. Verify what the cleaner sees and whether the right person gets an exception.
  5. Check readiness separately. An assignment sent is not a property cleaned. Decide who confirms completion and who makes the final call before the next guest arrives.

This is one small workflow, but it has a clear finish line: the cleaner gets current information, changes reach the right people, and the co-host can see what still needs attention.

What Host Sidecar can handle

Host Sidecar can review your current handoff, configure one cleaner workflow around your property and team, and test how it responds to bookings, changes, and cancellations in the tools you use. The exact setup depends on your PMS, integrations, and approved rules. We support the system; you keep your cleaner relationship, hospitality standards, and final decisions. Your local team remains responsible for the cleaning and the home's readiness.

What we would need from you

To start the conversation, tell us which property you want to use and how you manage bookings now. It helps to know who cleans it, how that person prefers to receive work, when they need the information, and who covers a missed or declined turnover. We can work through access details, task standards, and software permissions together after that. Do not send passwords or guest personal information through the contact form.

Get your cleaner handoff set up →

In the contact form's “What would you like to improve?” box, write cleaner handoff and name the property. You can leave the optional public listing URL blank. Start with one property and one clear improvement; you can decide what else to connect after seeing it work.

For a broader look at cleaning assignments, changes, and readiness, see our turnover coordination guide.